Privacy Policy

Effective date: September 4, 2026

This Privacy Policy explains how Envoise, trading through Monroe Family Jewelry (“Monroe Family Jewelry,” “we,” “us” or “our”), collects, uses, discloses and protects personal information when you visit https://mr-jewels.com, place an order, contact us or otherwise use our services.

Envoise, based in Tilburg, the Netherlands, is responsible for the processing of personal information described in this policy. Our products and services are offered exclusively to customers in the United States.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

This may include your name, email address, telephone number, billing address, shipping address and other contact details.

Order and Transaction Information

This may include the products you view or order, order number, purchase date, amount paid, shipping and handling charges, discount information, delivery status, returns, refunds and communications concerning your order.

Payment Information

Payments are processed by third-party payment providers. We may receive limited payment-related details, such as payment status, payment method, billing address and the final digits of a payment card. We do not normally receive or store complete card numbers.

Account Information

If customer accounts are available, we may collect login credentials, account preferences, saved addresses and order history.

Device and Usage Information

We may automatically collect information such as your IP address, browser type, device type, operating system, referring website, pages viewed, links clicked, time spent on the website, approximate location and interactions with our advertisements or emails.

Communications

We collect information you provide when contacting customer support, submitting a return request, reviewing a product, participating in a survey or communicating with us through email, telephone, social media or another channel.

Marketing Information

This may include your marketing preferences, email or SMS subscription status, interactions with marketing messages and information about advertisements that led you to our website.

Fraud-Prevention Information

We may collect device, transaction and behavioral information used to detect suspicious activity, prevent fraudulent purchases and protect our customers and business.

2. How We Collect Information

We collect personal information:

  • Directly from you when you place an order, subscribe, contact us or complete a form

  • Automatically through cookies, pixels and similar technologies

  • From payment processors, shipping carriers and fulfillment providers

  • From ecommerce, analytics, advertising and customer-support providers

  • From social media platforms when you interact with our content or advertisements

  • From fraud-prevention and identity-verification providers

  • From publicly available sources where permitted by law

3. How We Use Personal Information

We may use personal information to:

  • Process, confirm, fulfill and deliver orders

  • Calculate and collect shipping, handling and applicable taxes

  • Provide tracking information and delivery updates

  • Process cancellations, returns, replacements and refunds

  • Communicate about orders and customer-support requests

  • Maintain customer accounts and preferences

  • Operate, personalize and improve the website

  • Measure website traffic and campaign performance

  • Send promotional emails or text messages where permitted

  • Display and measure relevant advertising

  • Detect fraud, chargebacks, abuse and security incidents

  • Enforce our Terms and Conditions and other policies

  • Maintain financial, tax and business records

  • Comply with legal obligations and lawful requests

  • Establish, exercise or defend legal claims

  • Protect the rights, safety and property of customers, our business and others

4. Legal Bases for Processing

Where European data-protection law applies to our processing, we rely on one or more of the following legal bases:

  • Contract: Processing necessary to accept, fulfill and support an order

  • Legal obligation: Processing required for tax, accounting, fraud-prevention or regulatory purposes

  • Legitimate interests: Operating and improving our business, securing the website, preventing fraud and understanding service performance

  • Consent: Sending certain marketing communications or using non-essential cookies where consent is required

  • Legal claims: Establishing, exercising or defending our legal rights

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software-development kits and similar technologies to:

  • Keep the website functioning

  • Remember cart contents and preferences

  • Enable secure checkout

  • Understand website usage

  • Measure sales and advertising performance

  • Prevent fraud

  • Personalize content and advertising

Some cookies are necessary for the website to operate. Analytics and advertising cookies may be optional where consent is required.

You may control cookies through our cookie-preference tool, when available, or through your browser settings. Blocking certain cookies may affect website functionality.

6. Advertising and Analytics

We may work with advertising, social-media and analytics providers to understand how customers use our website, measure advertising performance and show advertisements that may be relevant to you.

These providers may collect identifiers, device information, browsing activity, purchase activity and interactions with advertisements. Depending on applicable state law, this activity may be considered “targeted advertising,” “sharing” or a “sale” of personal information, even when no money is exchanged.

Where required, you may opt out through the website’s privacy or cookie-preference controls or by contacting support@mr-jewels.com.

We recognize opt-out preference signals, including Global Privacy Control, where legally required and technically supported.

7. Email and SMS Marketing

If you subscribe to marketing communications, we may use your contact information to send offers, product updates and other promotional messages.

You may unsubscribe from emails by using the unsubscribe link in any promotional email. You may opt out of SMS messages by replying STOP. Transactional messages concerning an existing order may still be sent.

Consent to receive marketing messages is not a condition of purchase. Message and data rates may apply to SMS communications.

8. How We Disclose Personal Information

We may disclose personal information to:

Ecommerce and Website Providers

Providers that host or operate our storefront, checkout, customer accounts and related website services.

Payment Processors

Companies that securely process payments, refunds and payment-related fraud checks.

Fulfillment and Delivery Providers

Warehouses, suppliers, packaging providers, shipping carriers and tracking services that prepare and deliver orders.

Orders may be fulfilled and returned through facilities in China. Necessary customer and order information may therefore be transferred to fulfillment and shipping partners outside the United States and Netherlands.

Technology and Business Providers

Providers supporting analytics, advertising, email, SMS, customer service, cybersecurity, data storage, fraud prevention, accounting and professional advice.

Government and Legal Recipients

Authorities, courts, regulators, legal advisers or other parties when disclosure is required by law or reasonably necessary to protect rights, prevent fraud or respond to legal proceedings.

Business-Transaction Recipients

Potential buyers, successors or advisers involved in a merger, acquisition, financing, restructuring, sale of assets or similar business transaction.

We do not disclose personal information to third parties for their own purposes except as described in this policy, at your direction or as permitted by law.

9. U.S. State Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have the right to:

  • Confirm whether we process your personal information

  • Access or obtain a copy of your personal information

  • Correct inaccurate personal information

  • Delete certain personal information

  • Receive certain information in a portable format

  • Opt out of targeted advertising

  • Opt out of the sale or sharing of personal information

  • Limit certain uses of sensitive personal information

  • Appeal a decision concerning a privacy request

  • Receive equal service without unlawful discrimination for exercising your rights

To submit a request, email support@mr-jewels.com with the subject line Privacy Request and specify the right you wish to exercise.

We may need to verify your identity before completing a request. Verification may require confirmation of information associated with your order or account. We will use verification information only to process the request.

Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and direct confirmation from you.

If we deny a request, residents of states providing an appeal right may appeal by replying to our decision and using the subject line Privacy Appeal.

10. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended.

During the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers

  • Customer-record information

  • Commercial information

  • Internet or electronic-network activity

  • Approximate geolocation information

  • Inferences relating to preferences

  • Audio, visual or communication information you voluntarily provide

  • Sensitive personal information, such as account login credentials or precise payment information handled by payment providers

We collect and use these categories for the purposes described in this policy. We may disclose them to the categories of service providers and recipients described above.

We do not knowingly sell personal information for monetary payment. Certain advertising or analytics activities may constitute “sharing” or “selling” under California law. California residents may opt out through available privacy controls or by contacting us.

We do not use sensitive personal information to infer characteristics about customers or for purposes requiring a separate right to limit, unless disclosed otherwise.

We do not knowingly sell or share the personal information of consumers under 16 years old.

11. International Data Transfers

Envoise is based in the Netherlands, while customers are located in the United States and certain fulfillment or service providers may operate in China or other countries.

Your information may therefore be processed outside your state or country. Privacy laws in these locations may differ from those where you live.

Where required, we use appropriate contractual, organizational or legal safeguards for international transfers of personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Completing and supporting orders

  • Managing returns, refunds and disputes

  • Maintaining tax, accounting and transaction records

  • Preventing fraud and abuse

  • Complying with legal obligations

  • Establishing or defending legal claims

Retention periods vary according to the type of information and applicable legal requirements. When information is no longer required, we may delete, anonymize or securely isolate it.

13. Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure, loss or misuse.

No online service, transmission method or storage system is completely secure. We therefore cannot guarantee absolute security.

You are responsible for protecting any account credentials and for notifying us if you suspect unauthorized activity.

14. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact support@mr-jewels.com so we can review and delete it where appropriate.

15. Third-Party Links

Our website may contain links to websites or services operated by third parties. We do not control their privacy practices and are not responsible for their content or handling of personal information.

Review the privacy policy of any third-party service before providing information.

16. Do Not Track

Some browsers transmit “Do Not Track” signals. Because there is no universally accepted response standard, our website may not respond to traditional Do Not Track signals.

We honor legally recognized opt-out preference signals, such as Global Privacy Control, where required.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.

The revised policy will be posted on this page with an updated effective date. If changes are material, we may provide additional notice where required.

18. Contact Us

For questions, complaints or privacy requests, contact:

Email: support@mr-jewels.com
Website: https://mr-jewels.com